Services from EQSC


How do you define Excellence?

Excellent Organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.

We can all think of organisations that we would recognise as being excellent. They may well operate in different environments, with different stakeholder constituencies, and come in all shapes and sizes but what they share a common mindset that is based on a number of attributes and ways of working that separate them from the crowd.

The Fundamental Concepts of Excellence outline the foundation for achieving sustainable excellence in any organisation. They can be used as the basis to describe the attributes of an excellent organisational culture. They also serve as a common language for top management.

These eight Concepts have been identified through a rigorous process that included benchmarking globally, searching extensively for emerging management trends and, last but not least, a series of interviews with senior executives from a cross-section of industries operating across Europe. Each of the Concepts is important in its own right but maximum benefit is achieved when an organisation can integrate them all into its culture.

There Fundamentals Concepts are:

Adding value for customers

Excellent organisations consistently add value for customers by understanding, anticipating and fulfilling needs, expectations and opportunities.

Creating a sustainable future

Excellent organisations have a positive impact on the world around them by enhancing their performance whilst simultaneously advancing the economic, environmental and social conditions within the communities they touch.

Developing organisational capability

Excellent organisations enhance their capabilities by effectively managing change within and beyond the organisational boundaries.

Harnessing creativity & innovation

Excellent organisations generate increased value and levels of performance through continual improvement and systematic innovation by harnessing the creativity of their stakeholders.

Leading with Vision, Inspiration & Integrity

Excellent organisations have leaders who shape the future and make it happen, acting as role models for its values and ethics.

Managing with agility

Excellent organisations are widely recognised for their ability to identify and respond effectively and efficiently to opportunities and threats.

Succeeding through the talent of people

Excellent organisations value their people and create a culture of empowerment for the achievement of both organisational and personal goals.

Sustaining outstanding results

Excellent organisations achieve sustained outstanding results that meet both the short and long term needs of all their stakeholders, within the context of their operating environment.

The Fundamental Concepts of Excellence form the basis for the criteria of the EFQM Excellence Model:




What are the benefits: Journey towards Excellence

When using the EFQM Excellence Model in your organisation, you know that performance improvement will come, but that it will build over time rather than come overnight. You deploy step by step, function by function, division by division, refining more and more. You first create a base-line by performing an assessment. This shows few rocks clearly sticking out the water; you tackle these “areas for improvement” via structured improvement projects. You may then perform an internal assessment to see how well your first projects have been deployed and how they have impacted your performance. As the water level goes down, more rocks emerge and you tackle them. You look for role models in the EFQM Community and learn from them (Good Practice Visits, on-line knowledge base, webinars). You may train people to develop them or to further accelerate and embed the deployment of your initiative. Progressively, you refine all approaches that are critical to your strategy and your performance improves across the board. This is however a never ending journey as you keep assessing and refining, in your relentless quest for Excellence.


For more information please consult the website, which is the official and most up-to-date source.